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HA Accreditation in Thailand

The Thai HA Accreditation is a health care facility accreditation awarded by The Institute of Hospital Quality Improvement and Accreditation (HQIA) in Thailand. The HA Accreditation project is an initiative for quality improvement in Thai public and private hospitals.

The Organization

The Institute of Hospital Quality Improvement and Accreditation (HQIA) is a Thai organization that was founded in 1997 as a research and development initiative by the Health System Research Institute (HSRI) and the World Health Organization (WHO).

The project was developed with support from Canadian consultants and began with a pilot test of 35 public and private hospitals. The pilot test developed a series of model hospitals and helped test the standards and the quality of the surveyors.

HQIA’s Credentials

The Institute of Hospital Quality Improvement and Accreditation organization operates independently in order to evaluate standards of medical care on a national basis and award accreditation to medical facilities in Thailand.

HA Accreditation is based on a combination of Canadian, US and European testing styles. Its rating method is drawn from the standards that apply to the European Quality Award – its approach and system design, the method of deployment and the method of assessment.

HQIA Standards

The HA Accreditation program focuses on patient care, organizational skills and multi-disciplinary teamwork. The program highlights on-going self-assessment and continuous improvement.

There are nine general standards:
  • Mission and vision
  • Human resources management
  • Organization
  • Education and training
  • Environment of care
  • Systems and processes
  • Policies and procedures
  • Instruments
  • Continuous quality improvement

The overall objective of the HA Accreditation process in Thailand is to improve the standard of health care. In doing this, patient safety is improved and risk is better managed. Over time, the integration and management of health services is improved, reducing variations in standards of care and costs, and the public’s confidence in the health care system is strengthened.

Accreditation Process

The medical facility or hospital applies voluntarily to be assessed for HA Accreditation. HA Accreditation takes the form of a survey and interviews. The surveyors carry out an interview with the leadership of the hospital and interviews with clinical and support staff, and team members. Patients and families are also interviewed as part of the assessment process.

The Institute of Hospital Quality Improvement and Accreditation survey team observes patient care and assesses the services provided by the hospital or medical care facility. The surveyors take a tour of the medical premises and make observations regarding the patient care areas.

The team reviews written documents and patients’ medical records. Following the survey, The Institute of Hospital Quality Improvement and Accreditation evaluates the organization’s achievements under the standards of the assessment and provides outcome measures.

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